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Thanks for your interest in Media Jukebox.
*** Media Jukebox 8 is no longer available. Please download Media Jukebox 12 or Media Center. ***
If you
purchased MJ version 7.x, that license will work with 8.0.
There are no special upgrade prices from versions prior to
7.0. Details below do not apply to prior versions.
Please see the version
7 FAQ for more info.
J. River Media Center can be found here.
OVERVIEW
How does the purchase process
work?
Media Jukebox 8 is no longer for sale.
MORE DETAILS
Definitions:
On purchase, you receive a permanent registration code.
This is a proof of purchase that can be used at any time to
acquire a new install key. The key must be installed
within 14 days of its generation, but as long as you have the
permanent registration code, you can get a new key by visiting
the restore page (more below).
How can I tell if I am
licensed?
Can I save the install
key instead of installing it directly?
I don't use Internet Explorer and clicking on
the link doesn't work.
I was charged multiple times.
My browser crashed before the purchase was complete,
or before the install key was downloaded.
I lost my install key
I lost my install and my registration code.
I lost everything, and I no longer have the
same e-mail address I used to purchase.
Where is the restore page?
How many restores do I have left?
Doesn't this use a restore?
I still can't get there.
Why does it hang where it says "Purchasing in progress, please be
patient"?
I purchased a month ago, but when I try to reinstall,
it doesn’t work.
I tried to restore several times, and the last
time it failed.
Can I install on more than one PC?
How secure is this process?
What will happen if I share my keys with others?
I need to restore my license or I lost my license.
Q: How
can I tell if I am licensed?
A:In Media Jukebox, choose Help and then Registration Info
Q: Can
I save the install key instead of installing it directly?
A: Yes. You can right click
on the link and choose "save as" instead of clicking
on it. Then, in Windows Explorer, just double click on the
file to install it.
Q: I don't use Internet
Explorer and clicking on the link doesn't work.
A: Save the install key
as a file and double click it (see the previous question).
Q: I was charged multiple
times.
A: Don't click the "purchase"
button more than once.
Please e-mail music @ jriver.com with copies of the
receipts if you have this problem.
Q: My browser crashed
before the purchase was complete, or before the install key
was downloaded.
A: Use the registration
code from the e-mail receipt, go to the Restore
Page and generate a new install key.
Q: I lost my install
key
A: Use the registration
code from the e-mail receipt, go to the Restore
Page and generate a new install key. Version 8 and
above only.
Q: I lost my install
and my registration code.
A: Visit the Restore
Page, enter the e-mail address your receipt was sent to,
and you will receive the registration code by e-mail.
Q: I lost everything,
and I no longer have the same e-mail address I used to purchase.
A: Visit the Restore
Page, enter the password you chose at purchase time, the
original e-mail address where your receipt was sent, and a
new e-mail address.
The registration code will be sent to the new address.
Q: Where is the restore
page?
A: https://rover.jriver.com/cgi-bin/restore.cgi
Q: How many restores do I have left?
A: You can visit the Restore
Page and click on the
'e-mail' button to get a list of your registration codes.
This e-mail also tells how many restores are available.
Q: Doesn't this
use a restore?
A: A restore is used only
when you enter your registration code on the restore page.
Entering your email address does not use a restore. Using
your install key does not use a restore.
Q: I still can't get
there.
A: Make sure you have entered
https (not http) in the URL above.
Q: Why does it hang where it says "Purchasing in progress, please be
patient"?
A: You are using Sygate Personal Firewall. Even though it is not reported
in the logs, it interferes with the data transfer process. Other firewalls
and high security settings in browsers may cause similar
problems.
Q: I purchased a month
ago, but when I try to reinstall, it doesn’t work.
A: Each install key can
be used for a limited time. You can get a new install
key, free of charge, by visiting the Restore
Page
Q: I tried to restore
several times, and the last time it failed.
A: You have ten free restores
per year. After that, you need to purchase another registration
code.
Q: Can I install on
more than one PC?
A: During the two-week
period after you have purchased or restored, you can use the
install key you received to activate the plus features of
Media Jukebox on your other PC’s.
Q: How secure is this
process?
A: The connection between
your browser and our web server is protected with SSL (Secure
Socket Layer).
Q: What will happen
if I share my keys with others?
A: Posting an install key
or registration code on a forum or in any public place on
the Internet will result in cancellation of the account. The
install key contains personal details from the purchase. These
details are encrypted, but the encryption could be broken.
Q: I need to restore
my license or I lost my license.
A: Version 8 works with a
newer form of license, called a Registration
Code. This is a 30 character string and you will have received
it in e-mail from buy-button @ jriver.com together with instructions.
A restore page is available at:
https://rover.jriver.com/cgi-bin/restore.cgi
If you have preserved your Registration Code you can restore
your license indefinitely. You can also recover if you have
your orginal e-mail and password. No other replacement of
licenses is available.
License
FAQ's for Other Versions of Media Jukebox
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